Running the Import Service

This service is required to be running to support the XML Import process.  The service can be installed on a machine from the doc-link Client Applications installation.

• The Import Service writes to an Event Viewer log called doc-link log. To prevent disruption of services change log properties to 'Overwrite Events as Needed'.
• If you are not using XML Import processing, disable the doc-link Import Service. This will prevent the Event Viewer's doc-link Log filling up with stop and start events.

To Start, Stop, or Restart the Import Service (Windows)

1. From the Windows Start menu, type services.msc in the Run box.
2. Locate doc-link Import Service in the details pane. If "Started" is displayed in the Status column, Import Service is currently running. If the Status column is blank, the service is not running.
3. To change the status of the service, right-click doc-link Import Service and select either Start, Stop, or Restart from the menu.

To Start or Stop the Import Service (Service Monitor)

1. From the Administration tab, click on the Service Monitor tile.
2. In the Services tree window click doc-link Import Service to display the Import Service Dashboard.
3. Locate the Service Status box in the bottom right-hand corner of the window.
4. If the service is "Running", click Stop. The server status will update to "Stopped."
5. If the service is "Stopped", click Start. Wait a few seconds, then click the Refresh button to see the service status update to "Running."

To monitor the Import Service (Service Monitor)

1. From the Administration tab, click on the Service Monitor tile.
2. In the Services tree window, expand the doc-link Import Service > Logs > Active node to display the Import Service Log.
3. Information in this grid is based on log level set on the service dashboard.

To set the log-on properties for the Import Service (Windows)

1. From the Windows Start menu, type services.msc in the Run box.
2. Locate, then right-click doc-link Import Service and select Properties.
3. Click the Log On tab.
4. In the Log on as section, select This account.
5. Enter the User and Password for the account that will be used to run the service. This identity should be a domain account and part of the local administrator group.

Management

Managing the Import Archive

Troubleshooting Image Import