Running the Barcode Service

In order to process barcode documents, the barcode service must be running. If the service is not running, documents will remain in the input source until the service is turned on.

The Barcode service requires at least one client application to be installed on the same machine running the service. Since the service uses the doc-link unified login to access the database, make sure that all user accounts that use this client have permission to all Barcode document types. Also check the Remember login option on the doc-link Login screen.

If the Barcode Services cannot determine which login to use, or if it attempts to use a login without the proper permissions, it will error.

To Start, Stop, or Restart the Barcode Service

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate doc-link Barcode Services in the details pane. If "Started" is displayed in the Status column, Barcode Services is currently running. If the Status column is blank, the service is not running.
  3. To change the status of the service, right-click doc-link Barcode Services and select either Start, Stop, or Restart from the menu.

To Monitor the Barcode Service

  1. From the Windows Start menu, type dcomcnfg in the Run box.
  2. In the tree view, expand Event Viewer > Windows Logs > Application.
  3. All events will be displayed in the details pane. Double-click a specific event to display the Event Properties window that provides a description of the event.

To Set the Log-On Properties for the Barcode Service

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate, then right-click doc-link Barcode Services and select Properties.
  3. Click the Log On tab.
  4. In the Log on as section, select This account.
  5. Enter the User and Password for the account that will be used to run the service. This identity should be a domain account and part of the local administrator group.