Running the Support Service

This service is required to be running to support the Audit Purge process, the LDAP Authentication process and the Linked Documents process.  This service is dependent on the doc-link Remote Host Service and will not start unless the Remote Host Service is also running. Both services get installed on the server where the Application Components are installed.

The Support Service writes to a new Event Viewer log called doc-link log.  To prevent disruption of services, change log properties to 'Overwrite Events as Needed'.


To Start, Stop, or Restart the Support Service (Windows)

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate doc-link Support Service in the details pane. If "Started" is displayed in the Status column, Support Service is currently running. If the Status column is blank, the service is not running.
  3. To change the status of the service, right-click doc-link Support Service and select either Start, Stop, or Restart from the menu.

To Start or Stop the Support Service (Service Monitor)

  1. From the Administration tab, click on the Service Monitor tile.
  2. In the Services tree window click doc-link Support Service to display the Support Service Dashboard.
  3. Locate the Service Status box in the bottom right-hand corner of the window.
  4. If the service is "Running", click Stop. The server status will update to "Stopped."
  5. If the service is "Stopped", click Start. Wait a few seconds, then click the Refresh button to see the service status update to "Running."

To monitor the Support Service (Service Monitor)

  1. From the Administration tab, click on the Service Monitor tile.
  2. In the Services tree window, expand the doc-link Support Service > Logs > Active node to display the Support Service Log.
  3. Information in this grid is based on log level set on the service dashboard.

To set the log-on properties for the Support Service (Windows)

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate, then right-click doc-link Support Service and select Properties.
  3. Click the Log On tab.
  4. In the Log on as section, select This account.
  5. Enter the User and Password for the account that will be used to run the service. This identity should be a domain account and part of the local administrator group.

    Also, make sure the log on account specified here has access to the printers used for secure printing.


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