Configure the Linked Documents Service

Management of linked documents processing is done in Service Monitor. By default, this functionality is turned off. To enable it, follow the steps outlined below.

  1. From Service Monitor, go to doc-link Support Service > Management > Service Configuration. The Linked Document Processing screen will open.
  2. Select the option that will be used to control Linked Documents processing.
    1. Run Continuously will keep the service run all day without any gaps in processing.
    2. Run only between the hours allows you to configure the service to start/stop during specific times during the day to ease servers with high intermittent processing loads.
    3. Check the box to Queue new documents for Linked Documents processing to backlog processed documents that are ready to be synced with doc-link. Without this checked, doc-link will not pull in and sync new documents for processing.
    4. Choose the Maximum Number of Attempts to process/reprocess queued documents. After max attempts have been met, doc-link will cease to process the documents meeting this threshold.
    5. In the XML Import UNC Path, browse to the path where the integration will drop the synced files ready to be processed. This must be a UNC path and the path must have full sharing and security rights to the logon service given to the doc-link Support Service.
  3. Modify the doclinkservices.config file.
    1. This file can be found in the %Program Files (x86)%\Altec\doclink3x directory and can be opened with Notepad.
    2. Locate the block of code with "Title="Linked documents processing".
    3. Cut/paste the block into the upper (un-commented) section. The block of code should be below the other blocks with the same category of "Support".
    4. When finished, save the config file.
  4. After moving the block of code, enable the Linked Documents Queue Processing process.
    1. From the Administration tab, click on the Service Monitor tile.
    2. In the service Monitor tree, highlight the doc-link Support Service.
    3. On the dashboard, click on the Processes tab.
    4. Highlight the Linked Documents Queue Processing process.
    5. In the XML Import UNC Path, browse to the path where the integration will drop the synced files ready to be processed. This must be a UNC path and the path must have full sharing and security rights to the logon service given to the doc-link Support Service.
  5. Re-start the doc-link Support Service for the changes to take effect.