DocLink Import Service

This service is required to be running to support the configured Import processes (XML , Image Queue, and Email Import).  The service can be installed on a machine from the DocLink Client Applications installation.

The Import Service writes to an Event Viewer log called DocLink log. To prevent disruption of services change log properties to 'Overwrite Events as Needed.

 

Running the Import Service

To Start, Stop, or Restart the Import Service (Windows)

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate DocLink Import Service in the details pane. If "Started" is displayed in the Status column, Import Service is currently running. If the Status column is blank, the service is not running.
  3. To change the status of the service, right-click DocLink Import Service and select either Start, Stop, or Restart from the menu.

To Start or Stop the Import Service (Service Monitor)

  1. From the Administration tab, click on the Service Monitor tile.
  2. In the Services tree window click DocLink Import Service to display the Import Service Dashboard.
  3. Locate the Service Status box in the bottom right-hand corner of the window.
  4. If the service is "Running", click Stop. The server status will update to "Stopped."
  5. If the service is "Stopped", click Start. Wait a few seconds, then click the Refresh button to see the service status update to "Running."

To monitor the Import Service (Service Monitor)

  1. From the Administration tab, click on the Service Monitor tile.
  2. In the Services tree window, expand the DocLink Import Service > Logs > Active node to display the Import Service Log.
  3. Information in this grid is based on log level set on the service dashboard.

To set the log-on properties for the Import Service (Windows)

  1. From the Windows Start menu, type services.msc in the Run box.
  2. Locate, then right-click DocLink Import Service and select Properties.
  3. Click the Log On tab.
  4. In the Log on as section, select This account.
  5. Enter the User and Password for the account that will be used to run the service. This identity should be a domain account and part of the local administrator group.

 

Manage the Import Archive