DocLink Error Logs

DocLink logs files can be found in the following locations:

1. All service related events (Cloud, ERM, Indexing, Import, Output Manager, and Support) can be found in the Service Monitor under their respective service logs folder.  They can also be found in the Application and DocLink logs in the Windows® Event Viewer.
2. To troubleshoot Decollator, the log can be found in the %Program Files%\Altec\DocLink4x\log folder. It is named DECOLLATOR.log.
3. dlerrorlog.txt in C:\Program Files\Altec\DocLink4x will trap most DocLink .NET errors. So for example, Smart Client errors will be written to this log. The log can manifest on both the server and client PC. The location where this file gets created depends on the component causing the error.
4. dlerrorlog.txt in %Program Files%\Altec\Applauncher will catch errors that relate to initiating the Smart Client, i.e. – logins, updates and file downloads.
5. dlerrorlog.txt in %Program Files%\Altec\Applauncher\3.x.x.x will catch errors that relate to faulting applications within that folder, i.e. - Altec.DocumentViewer.exe, Altec.IntegrationEnabler.exe.